Volg to go: Convenience emotionally invented anew

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Volg, a comparatively small retailer, but a clever market leader in respect of village stores, started the development and realization of a new convenience concept. This is to being able to offer their clients new services and products, and like that to comply with the trend of an increasing mobile society.

As a base, there was the idea to bring a new convenience dimension into the well-known village stores. A product which offers the client easy and fast everything; from a fresh snack, to a good coffee to a varied meal and which brings as well chances and increment value from the retail trade’s perspective. Continue reading

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Quanilla: Fresh curd cheese gives Milchschnitte & Co. a hard time

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For a fresh new product for the Swiss chocolate bar market, the name, as well as the packaging, have been developed – completely independent and multisensual – based on the results of an initially implemented Emo-Study. It was about defining the Swiss chocolate bar market with Milchschnitte & Co. anew.

Imagine a marvelous, magical world of curd cheese. The brand name “QUANILLA” gives you that feeling as well on your tongue and palatal. The moment that you hold it in your hand you can sense it as well, you can understand now fully the curd cheese world, which is encased with delicious chocolate. The first bite confirms your expectations; it tastes exactly like it looked before, like it pronounced itself and as it felt like.

With this, you have been a witness of fine multisensual marketing and EmoDesign®. And this works like that: Continue reading

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What makes your coffee machine amiable

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New findings from brain research pave the way for new, effective forms of product and communication design. – Philipp Zutt

Neurology (brain research) is one of the most important scientific fields of development. Not only does it generate findings for medical science, but also strongly influences other fields of knowledge. Thus, besides neuropsychology and neurobiology, there are concepts such as neuropedagogy (brain-compatible teaching and learning), neurorobotics (application of neuronal regulations for autonomous robots) or neuromarketing (determination of consumers’ desires and needs).

In the meantime, information on the term “neuro-design” or “neurodesign” can be found on Google. What is it about? Neurodesign is the utilization of neurological findings for design. On the one hand, century-old assumptions, e.g. about graphical effects, can be proved by means of imaging methods, which depict brain activity graphically. On the other hand, graphic artists, composers, product and package developers or even advertisers learn how the design of products and communication achieves a better effect on the customers’ brains. The following four subjects give you an insight in the possibilities of neurodesign:

1. Our Brain Prefers the Beautiful
As early as 300 B.C., Euclid devoted himself to the search for mathematic rules for the beautiful and came across the golden ratio. Leonardo da Vinci used this principle in his paintings. In 1876, the founder of experimental psychology, Gustav Theodor Fechner, noticed that his test persons preferred rectangles following the golden ratio to other rectangles. The ratio between two sides, expressed mathematically by the number phi (Φ), also repeatedly recurs in nature: In the arrangement of the seeds of a sunflower, in the scaling of fir cones, in the structure of snail shells, in the inflorescence of rose petals, or in the tendency of the ratios of diverse limbs of the human body (e.g. the ratio between upper arm and forearm).

A Design for all senses: This coffee machine was designed by the specialists together in parallel. Bild: Robert Bosch Hausgeräte GmbH; Montage: ke

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I am my connectome by Sebastian Seung at TED

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As humans we are biopsychosozial subjects, that is a fact. Everybody also agrees that we have a unique genom/DNA, except for twins. Mr Seung lifts this to another level with his hypothesis “I am my connectome” as we are also different in our neuronal connections and I want to share this with you.

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More Emotional than Expected

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Against all odds, the consumers‘ decision for a health insurance is much less rational than so far assumed. Au contraire: It arouses strong emotions in the consumers.

High health costs, which cause people to change their health insurance provider, is one of the most discussed subjects of today’s politics and concerns the main part of the Swiss population. The discussion is mostly carried out on a purely rational level. Looking at the Comparis Web site, for example, it is based mainly on costeffectiveness considerations and assumes rational decision makers. The same is valid for the presentation of most insurance products.The wide range of health insurances and the domination of emotions in decisions in general, however, prevents us from acting purely rationally. This is shown by a trial carried out in the framework of a thesis at the Zürcher Hochschule für Angewandte Wissenschaften (ZHAW) which, by means of an „EmoCompass“ of the Zurich consulting firm Zutt & Partner – EmoConsulting, has analyzed how emotions influence the selection process of health insurance products. Continue reading

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Anchor brands over taste

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Wherever and whenever people gather, they eat and drink. To celebrate something. To keep in touch with neighbours, friends or relatives. To exchange news – at home or out.

And so eating and drinking are firmly established in everyday business in the contact with customers: Culinary Christmas gifts, business lunches, edible give-aways at fairs, drinks and snacks at seminars and events, or even the conference coffee together with a biscuit or a piece of chocolate, which are being offered during a meeting. Continue reading

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About „emotionalized“ branches and those, which really cause emotions

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Berlin – Mecca of retail. In no other German city more retail deals have been announced during the last few years than in Berlin. The trendy metropolis attracts about 8 million tourists per year, more than twice the number of its inhabitants, whereas other destinations such as Paris are losing ground. Not only has this development induced brands from all over Europe, as well as from overseas, to open branches in Berlin, but it has also led to a true boom of new shop concepts, which can be visited and studied in a clearly presented room. Today, Berlin is regarded as “Europe’s retail test market”, and so is the best live schoolbook for everyone who is running a site. That is, not only for traders, but also for bankers, suppliers of tourism services, restaurateurs, hoteliers, even for doctors or brand manufacturers with flagship store concepts. Continue reading

Posted in Branding, Customer Experience, Emotional Message, Emotionalise, Emotions, Flagship Stores, Marketing, Marketing Mix, Neurology, Neuromarketing, PoS | Leave a comment

Answer to “Do we have a free will?”

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Dan Ariely gives really good examples to maybe answer this question. I highly recommend to watch the video!

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You can smell my love, competence, fear, …

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A few months ago I have posted about the ability to smell diseases. Today I will give you some lines about the ability to smell emotions, especially those of your partner.

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I pay more for a good slogan

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There are brands we cannot imagine without slogans. On the other hand there are some slogans we cannot associate anything with them.

An interesting study from the University of Chicago, which was released in the Journal of Consumer Research, gives information about the consumers buying behavior and the fact that Slogans boost the brands in there meaning and justification. With a simple slogan a company can achieve more success with their brands in the marketplace. (Click here for the PDF) Continue reading

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Predictably Irrational by Dan Ariely (Excerpt)

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Dan Ariely

© Dan Ariely

Dan Ariely does research in behavioral economics and tries to describe it in plain language. One excerpt of the chapter “The Truth About Relativity” of his book “Predictably Irrational” can be found below. Continue reading

Posted in Emotions, Marketing, Neurology, Neuromarketing, PoS, Rationality, Research, Science | Tagged , , , , , , , | Leave a comment

Quora Question: Can we only dream emotions instead of whole stories?

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Can we only dream emotions instead of whole stories? Write an answer on Quora and join the discussion.

Can we only dream emotions instead of whole stories?

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